Responsible Gaming
Our Commitment to Responsible Gaming
At Sonjevaz Casino & Hotel, we are committed to promoting responsible gaming. While gambling is an enjoyable entertainment option for most people, we recognize that for some, it can become a problem. We believe in providing our guests with the resources they need to make informed decisions about their gambling activities.
Recognizing the Signs of Problem Gambling
Problem gambling can affect anyone. Here are some warning signs that gambling may be becoming a problem:
Spending more time or money than intended
Gambling longer than planned or spending more money than budgeted.
Chasing losses
Trying to win back money already lost by continuing to gamble.
Borrowing money to gamble
Taking loans, using credit cards, or borrowing from friends to finance gambling.
Neglecting responsibilities
Neglecting work, family, or personal obligations due to gambling.
Emotional distress
Feeling anxious, irritable, or depressed when not gambling or after gambling.
Secrecy about gambling
Hiding gambling activities from family and friends or lying about the extent of gambling.
Tools for Responsible Gaming
Sonjevaz offers several tools to help our guests gamble responsibly:
Self-Exclusion Program
Our voluntary self-exclusion program allows guests to restrict their access to our casino for a specified period or permanently. During this time, you will be removed from all marketing lists and denied casino privileges, check cashing, and credit.
Deposit Limits
Set daily, weekly, or monthly deposit limits on your player's card to control your spending.
Time Limits
Establish time limits for your gaming sessions to ensure you maintain a healthy balance with other activities.
Reality Checks
We provide periodic notifications to remind you how long you've been playing, helping you stay aware of your time spent gambling.
Account History
Access your gaming history to review your play patterns and spending habits.
Resources for Help
If you or someone you know may have a gambling problem, help is available. The following resources provide confidential support, counseling, and information:
National Problem Gambling Helpline
1-800-522-4700
Available 24/7, confidential, and toll-free
Gamblers Anonymous
Support group meetings
Find local meetings for peer support
Gam-Anon
Support for family and friends
Help for those affected by someone else's gambling
Our Responsible Gaming Policies
At Sonjevaz, we implement several policies to promote responsible gaming:
- All staff receive training on responsible gaming and problem gambling awareness
- We enforce strict age verification to prevent underage gambling
- We do not serve alcoholic beverages to visibly intoxicated patrons
- We provide clear information about the odds of our games
- We offer self-exclusion and limit-setting options
- We display responsible gaming information throughout our property
- We partner with treatment providers and support organizations