Privacy Policy

1. Introduction

At Sonjevaz Casino & Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our property.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, postal address, phone number, date of birth, government-issued ID information, and credit card or other payment details.
  • Reservation Information: Dates of arrival and departure, room preferences, special requests, and service preferences.
  • Gaming Information: Gaming activity, preferences, and transaction history.
  • Website Usage Information: IP address, browser type, operating system, pages visited, and time spent on our website.
  • Customer Service Information: Communications with our staff, feedback, and survey responses.

3. How We Collect Information

We collect information through:

  • Direct interactions when you make reservations, register for promotions, or communicate with us
  • Automated technologies like cookies and similar tracking technologies
  • Third parties such as booking platforms, social media, or business partners
  • Surveillance cameras for security purposes in our properties

4. How We Use Your Information

We use your information to:

  • Process and manage your reservations and transactions
  • Provide personalized services and experiences
  • Administer loyalty programs and promotions
  • Communicate with you about services, offers, and updates
  • Conduct market research and improve our services
  • Comply with legal obligations and industry regulations
  • Ensure security and prevent fraud

5. Disclosure of Your Information

We may share your information with:

  • Service providers who perform functions on our behalf
  • Business partners for joint promotions or services
  • Regulatory authorities, law enforcement, or other government agencies when required by law
  • Professional advisors, such as lawyers, auditors, and insurers

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Object to or restrict the processing of your information
  • Data portability
  • Withdraw consent

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content. You can manage your cookie preferences through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws. We will ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

Email: [email protected]
Phone: +1 (800) SONJEVAZ
Address: 123 Fortune Boulevard, Las Vegas, NV

Last Updated: July 15, 2025